Warranty
Any product(s) you return must be in the same condition you received it and in the original packaging.
Customer will be responsible for a $99 handling fee plus any return freight charges.
For all other purchases see Return Merchandise Authorization in Warranty Documentation
To process a return please contact our technical support team at 1 (909) 975-7480
START DATE OF WARRANTY COVERAGE
Warranty Period for all fan models begins fifteen (15) days following shipment of the Product, or on the date the Product is installed (not to exceed sixty (60) days Customer receives the Product), whichever date is later. Customer should retain necessary documentation to verify the date of receipt and installation of the Product. Customer will be required to produce this documentation in order to obtain Warranty services from MacroAir. The Warranty specified herein applies only to Products purchased on or after March 15, 2021.
WARRANTY COVERAGE:
Subject to the exclusions herein, the MacroAir Warranty covers any defects in workmanship or materials of the covered Products under normal operation and prescribed maintenance when those defects adversely affect the ability of the Product to operate properly2. The Warranty only covers Products which have been installed in compliance with MacroAir’s written installation instructions by a MacroAir approved installation technician or licensed electrical contractor and operated and maintained by the Customer in conformity with MacroAir’s written instructions, and when the Product is purchased directly from MacroAir or a MacroAir Authorized Dealer.
This Warranty is subject to all provisions, conditions, limitations, and exclusions explained in this Warranty document. For the full warranty, please visit the downloads page by clicking here
*EXTENDED ELECTRICAL WARRANTY COVERAGE AVAILABLE FOR PURCHASE (OR PROVIDED WITH FACTORY CERTIFIED INSTALL). CONTACT YOUR SALES REPRESENTATIVE FOR MORE INFORMATION*
WHO MAY USE THIS WARRANTY??
This MacroAir Warranty may be used by the original purchaser of the Product and any subsequent owners, provided the fan has not been moved from its original installation location. The MacroAir Warranty is void once the Product is removed from its original installation location. This MacroAir Warranty is valid only within the fifty states of the United States, the District of Columbia, and all ten Canadian Provinces and Territories.
MacroAir will not, under any circumstances, provide Warranty coverage for a Product purchased from any reseller or internet site not approved by MacroAir.